Sales Support Representative – (English & Spanish)

Location: Onsite – New Braunfels, TX (Galaxis)

Position Type: Full-Time | Onsite

Hours of Operation: Monday – Sunday, 8:00 AM – 8:00 PM EST/CST

Pay Rates:

English: $20.00 / hour
Bilingual (Spanish): $21.00 / hour

Role Overview

What does a Sales Support Representative really do? Think of yourself as someone who will provide world-class service to our customers or clients in an accurate, efficient, and respectful manner on every call. We make sure we get the best of the best—after all, we are a ridiculously good company, so we make sure our employees are top-notch.

In this role, teammates connect with existing restaurant and merchant partners on the Client's platform to offer and expand ad sales solutions for their accounts. You will apply consultative sales techniques, overcome objections, and help partners grow their business using the Uber advertising platform.

Key Responsibilities

Outbound Sales & Lead Management: Use standard sales techniques and rebuttals to offer advertising products and services to current or prospective merchants via phone across cold, warm, or hot leads.
Customer & Technical Support: Research and resolve issues reported by end-users or merchant partners via phone, email, and chat channels.
Account Optimization: Use a consultative approach to build trust, identify merchant pain points, and recommend tailored ad solutions to drive commercial growth and satisfaction.
Detailed Documentation: Accurately document all interaction information, next steps, and account updates in CRM systems according to standard operating procedures.
Performance Achievement: Consistently meet or exceed individual target metrics, sales quotas, quality standards, and team targets.

Core Qualifications & Requirements

Age & Education: Must be at least 18 years of age with a High School Diploma or GED.
Work Experience: Minimum 1 year of B2B sales, business development, inside/outside sales, commission sales, cold calling, or appointment setting experience. Experience in roles with dedicated sales targets, quotas, or upsell expectations is strongly preferred.
Language Proficiency:
- English Role: Global English level B2+/C1 (fluency in verbal and written communication).
- Bilingual Role: Complete fluency in both English and Spanish (written and spoken).
Technical & Keyboard Skills: Computer proficient; typing speed of 35 WPM with high accuracy.
CRM Experience: Prior experience using Salesforce or similar CRM software is a major plus.
Background Check: Must successfully pass comprehensive background screenings

Required Skills & Mindset

Sales Acumen: Adept at basic sales acquisition frameworks, consultative selling, objection handling, and persuasive communication.
Adaptability: Agile and resilient when handling shifting workflows, process changes, and operational updates.
Interpersonal Excellence: Upbeat, positive, highly empathetic, and professional demeanor with strong active listening skills.
Self-Motivation: Results-driven team player who thrives in a goal-oriented environment.

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!

While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!