Job Description

The Content Moderator role is essential in maintaining high-quality, safe, and engaging experiences across social media platforms. It applies content policies consistently, reviews reports of abuse, and enforces compliance with the platform's terms of use. This job requires strong judgment, adaptability, and emotional resilience, as the content moderator needs to identify subtle differences in digital communication and handle sensitive content in a fast-paced environment.

Key responsibilities include reviewing and moderating content, enforcing policies, managing sensitive situations, collaborating with internal teams, using moderation tools, analyzing reports, and supporting crisis management efforts. Content moderators will also escalate issues and ensure performance aligns with KPIs. Additionally, they will participate in employee assistance programs and training to promote well-being while adhering to confidentiality and security protocols. Being part of a top-notch company, this role demands focus, expertise, and dedication.

A Rater's daily routine begins with punctual arrival at their shift, ensuring adherence to their scheduled start time. Upon entering the operations area, they must validate security measures and check for any prohibited items. Throughout the shift, they engage in productive tasks such as reviewing their off line activities times, analyzing job using the provided requirements, and utilizing various resources like Policy, AI, Magnified Glass, and floor support to perform their duties efficiently.

They actively participate in engagement activities and stay up to date with any Time Warp adjustments and related reporting of novelties. During designated breaks and lunch periods, they ensure timely returns to their duties. Raters maintain strong communication by reviewing and managing emails, performing Boost reviews, and planning and communicating their leaves requests in advance.

They also stay aligned with policy updates and follow Lexus instructions while seeking support when needed. Consistently adhering to their schedule and making efficient use of available resources and times, such as coachings, DSU, wellness, Lexus, among others ensures the Rater's successful performance throughout the day.

Skills:

Attention to Detail

Resources usage (Tech Savy)

How to search (keywords)

Understanding hierarchies and structure of the policies.

Tools usage

Analysis

Avoiding BIAS and self interpretation - Objectivity

Speed

High focus

Not being overconfident - Always checking resources

English skills

Time management

Willing to help and learn

Open to feedback.

Looking for site security

Emotional intelligence

Learn how to listen and how to ask

Stability

Applicability: This Notice applies to all job applicants and candidates seeking employment with TaskUs, its subsidiaries, and affiliates (“TaskUs”, “We”) globally.

1. PURPOSE

This Candidate Privacy Notice (“Notice”) explains how TaskUs collects, uses, and protects your personal, sensitive and biometric information (“any information relating to an identified or identifiable natural person, such as names, contact details, identification numbers, and/or any factors relating to a person’s identity including information which may be protected under the privacy or data protection laws of the country in which you are applying”) during the recruitment and application process. We use this information across our internal and third party platforms to assess your candidacy, conduct legal pre-employment checks, facilitate onboarding, and fulfill our regulatory obligations. This Notice also outlines your data privacy rights and how your information is managed according to local laws.

2. RECRUITMENT PHASES AND DATA COLLECTION

We process your personal information in stages. By engaging in our recruitment process, you acknowledge the following data flows:

Recruitment Stages

Personal Data Collected

Application & Pre-Screening

Name, contact details, preferred language, resume/CV, work history, and educational background, geolocation, work authorization status, date of birth, age, birth location, birth country, and/or nationality, government issued identification number, and screening responses to basic eligibility questions (e.g., age, BPO experience, BPO Account Experience, Shift Availability, Work Onsite), audio/voice recordings via the AI chatbot.

“AI Assessments” and “Automated Proctoring”

Email address, name, phone number, CV data, designation, login credentials to log in to our third-party platform, test scores, transcripts, vocal data, IP Address, and random screenshots captured by an automated proctor to ensure integrity.

Identity Verification

Government-issued ID (Passport, Driver’s License), geolocation, a live "selfie" photo scan to verify identity against your application.

Interviews

Interview notes, AI audio and video interview recordings for evaluation purposes, transcripts, IP address.

Background Check & Onboarding

Government issued IDs; information to enable completion of criminal records, right to work checks and financial checks; educational background and educational records; employment history; Social media information; behavioral information; attitude information; abilities; and/or preferences; medical information including disability status; military or veteran status; requests for family care leave; ongoing education and training courses; requests for disability leave; financial information including banking information, payslips, tax information and insurance information; survey form, ancestry and current family information; photographs.

[Biometric data processed during identity verification is used solely for authentication and is deleted after the recruitment process concludes.]

3. DATA INTEGRITY AND PURPOSE LIMITATION

TaskUs uses your personal information only for recruitment purposes. We take reasonable steps to ensure your personal information is accurate and complete. If your personal information changes during the application process, you must notify your recruiter.

4. DATA SHARING AND SECURITY

Your data is accessible only to authorized HR and management personnel. We may share data with third-party vendors (e.g., Talkpush) who assist in recruitment. All data is protected via encryption and strict access controls. Data may be transferred internationally to TaskUs affiliates or servers located outside your home country, subject to appropriate legal safeguards.

5. DATA RETENTION AND RIGHTS

If your application is unsuccessful, we retain your data for the period required by local law to consider you for future roles. If your application is successful, your data becomes part of your employee HR record and will be retained as per our internal global personal data retention policy and retention schedule.

If you have any questions about the personal information that we hold about you, please reach out to us directly at privacy@taskus.com to exercise your data privacy rights. The rights may vary depending on your jurisdiction and you may be required to pay a fee for the administrative cost of providing you with a copy of your data if permissible by the law. California residents may have specific rights under the CCPA/CPRA.

6. CANDIDATE CONSENT AND ACKNOWLEDGMENT : By ticking the box below and proceeding with the application, you confirm that you have read, understood, and voluntarily agree to the terms of the Candidate Privacy Notice.